S T U D I O

P O L I C I E S

s t u d i o

p o l i c i e s

GRIP SOCKS

Our studio requires grip socks for the health and safety of all of our clients. They promote cleanliness on our equipment, proper circulation of your feet and more confidence on your reformer. If you do not have grip socks or happen to forget them, we have grip socks for sale in the studio.

CANCELLATION POLICY

Classes must be cancelled at least 12 hours in advance to avoid penalty. Phone calls, texts, and social media are not valid forms of communication for canceling your class. All classes must be cancelled online via our website or the Mindbody app.

LATE CANCEL occurs when a class is cancelled or rescheduled within 12 hours of class start time.  For unlimited members, late cancellations will be charged a $10 fee. For all other guests, a late cancel will result in a forfeit of your class.

NO-SHOWS will be charged a $20 fee for each occurrence plus forfeit their class. If you cannot attend class, you must late-cancel your reservation.  Failure to late cancel your reservation will prompt an automatic $20 no-show fee to your account.

If you have an unlimited membership, you will receive one late cancel/no-show waiver per billing period. All waiver requests must be made and resolved within 24-hours of the start time of the missed/late class. Any fee waiver made outside of this window can only be credited to your account.

EARLY CANCEL occurs when a class is cancelled or rescheduled outside of 12 hours of class start time.  There are no charges for an early cancel and no limit to the number of times you may cancel or reschedule classes.  It's all up to you!

BOOKING

Booking ahead of time is required for all classes. We do not take walk-in clients. All bookings are done through the Mindbody app or website. You can book classes up to 30 days in advance (even if it is past your billing date). Any classes booked in the future that do not have an account credit to cover it will be charged for a $27 drop-in class 24 hours prior to the start of the class. All bookings are subject to the cancellation policy.

BE ON TIME

Please arrive at least 5 minutes prior to the start of class. If it is your first class, please arrive at least 10 minutes early to your first class so that we can meet you, introduce you to the studio & equipment, and take note of any injuries you may have.

If you arrive to class more than 5 minutes late you will not be permitted to enter. This is for your own safety and the safety and guest experience of our other paying clients. A late arrival will result in a no-show fee.

WAITLIST

Our waitlist can move quickly and is a necessary system to accommodate clients getting into their desired classes. Clients are added from the waitlist in the order they sign up. If you get off the waitlist, you will automatically be added into the class. If you cannot attend, please let us know ASAP to avoid charges.

UNDERBOOKED CLASS CANCELLATIONS

If classes have less than 3 people booked, they may be cancelled 12 hours prior to the start of class. Registered participants will be notified via email 12 hours prior to the start of class that the scheduled class has been cancelled, and the class will be refunded/credited back to your account.

MEMBERSHIP CANCELLATIONS

All sales are final, non-transferrable, and non-refundable.

We require at least 30 days' notice prior to your next billing date in order to cancel or suspend a monthly membership plan.  

For example, if your billing date is the 1st of each month and you’d like to cancel or suspend by March 1st, your online request must be submitted no later than February 1st.  Requests submitted less than 30 days prior to the next billing date will not be honored for the following billing cycle.  NO EXCEPTIONS. 

You are responsible for canceling all previously scheduled classes that occur after your scheduled cancellation or suspension date.

You may not keep future scheduled classes during a suspension of your membership.

There is no fee for canceling or suspending a monthly plan or for re-joining after a monthly plan has been canceled or suspended. 

DECLINED AUTO-PAYS

If your card is declined for an autopay, late fee cancel, or no-show fee, we will attempt to recharge your payment method for 7 days. If your card is still declining after 7 days, any scheduled classes will be canceled, and you will be charged a $30 non-payment fee to reinstate your account.

CHILDCARE

All children attending childcare must have a current and valid waiver on file. If one is not found, we will require you to fill one out before allowing for drop-off.

Drop-off is no earlier than 10 minutes before class starts. Drop-off happens at the side door in the breezeway. When class is finished, children will be let into the studio space to reunite with their parents.

Parents must remain in the facility and be available to respond if texted or called.

Potty trained children will have access to the restroom. Our attendants cannot go into the bathroom with them. If an issue arises, you will be contacted. 

Please bring your children with full bellies and clean diapers. No food, drink, or toys with the exception of bottled water with their name written on it is permitted in childcare.

If your child is in diapers and requires changing during their time in childcare, you will be contacted. 

Children exhibiting poor or dangerous behavior may be asked to be removed from childcare at the sole discretion of the staff. 

Children exhibiting the following symptoms will be asked to refrain from the use of childcare until they have been symptom free for at least 24 hours: fever, runny nose, cough, sore throat, upset stomach, rashes or visible infections, lice, etc.

Childcare classes have the same cancellation policy as any other class. A late cancellation or no-show will result in a forfeit of your class for any child(ren) booked. If you need to cancel your Pilates class, you must cancel any coinciding childcare classes as well.

In case of emergency, staff will call 911 and notify parents immediately. 


Welcome to SWEATFORM, where strength meets balance in the heart of Orem, UT. Our athletic reformer Pilates studio offers a unique blend of dynamic workouts and mindful movements designed to sculpt, tone, and energize your body and mind. At SWEATFORM, we believe in the power of movement, providing a retreat from the hustle of life. Join our supportive community and discover the transformative benefits of athletic reformer Pilates.

STUDIO INFO

360 S State St, Ste 106

Orem, UT 84058

(Located on the North side of the

Midtown 360 development)
801-921-8515

@ 2024 SWEATFORM Pilates. All Rights Reserved.

STUDIO INFO

360 S State St, Ste 106

Orem, UT 84058

(Located on the North side of the

Midtown 360 development)


801-921-8515


Welcome to SWEATFORM, where strength meets balance in the heart of Orem, UT. Our athletic reformer Pilates studio offers a unique blend of dynamic workouts and mindful movements designed to sculpt, tone, and energize your body and mind. At SWEATFORM, we believe in the power of movement, providing a retreat from the hustle of life. Join our supportive community and discover the transformative benefits of athletic reformer Pilates.

@ 2024 SWEATFORM Pilates. All Rights Reserved.

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