F A Q

f a q

It's my first time. What do I need to know?

First off-- Hi! Welcome! We are so happy to have you coming to our studio for the first time! Please arrive 10 minutes early to your first class so that we can meet you, introduce you to the studio & equipment, and take note of any injuries you may have. Bring a water bottle with you, and don't forget your grip socks! Don't have any? No worries, we have lots of options for sale in the studio. If you no longer wish to attend class, please cancel at least 12 hours in advance before the cancellation policy goes into effect.

Are grip socks required?

Yes, our studio requires grip socks for the health and safety of all of our clients. They promote cleanliness on our equipment, proper circulation of your feet and more confidence on your reformer. If you do not have grip socks or happen to forget them, we have grip socks for sale in the studio.

How far in advance can I book my classes?

Our schedule opens up 30 days in advance. If you have an active membership, you will get access to booking one day earlier than the general public.

What is the cancellation policy?

Classes must be cancelled at least 12 hours in advance to avoid penalty. Phone calls, texts, and social media are not valid forms of communication for canceling your class. All classes must be cancelled online via our website or the Mindbody app.

LATE CANCEL occurs when a class is cancelled or rescheduled within 12 hours of class start time.  For unlimited members, late cancellations will be charged a $10 fee. For all other guests, a late cancel will result in a forfeit of your class.

NO-SHOWS will be charged a $20 fee for each occurrence plus forfeit their class. If you cannot attend class, you must late-cancel your reservation.  Failure to late cancel your reservation will prompt an automatic $20 no-show fee to your account.

If you have an unlimited membership, you will receive one late cancel/no-show waiver per billing period. All waiver requests must be made and resolved within 24-hours of the start time of the missed/late class. Any fee waiver made outside of this window can only be credited to your account.

EARLY CANCEL occurs when a class is cancelled or rescheduled outside of 12 hours of class start time.  There are no charges for an early cancel and no limit to the number of times you may cancel or reschedule classes.  It's all up to you!

How do I cancel my membership?

All sales are final, non-transferrable, and non-refundable.

We require at least 30 days' notice prior to your next billing date in order to cancel or suspend a monthly plan.  

For example, if your billing date is the 1st of each month and you’d like to cancel or suspend by March 1st, your request must be submitted no later than February 1st.  Requests submitted less than 30 days prior to the next billing date will not be honored for the following billing cycle. NO EXCEPTIONS. 

You are responsible for canceling all previously scheduled classes that occur after your scheduled cancellation or suspension date.

You may not keep future scheduled classes during a suspension of your membership.

There is no fee for canceling or suspending a monthly plan or for re-joining after a monthly plan has been canceled or suspended. 

Cancellation requests must be emailed to [email protected]

What happens if my autopay or fees decline?

If your card is declined for an autopay, late fee cancel, or no-show fee, we will attempt to recharge your payment method for 7 days. If your card is still declining after 7 days, any scheduled classes will be canceled, and you will be charged a $30 non-payment fee to reinstate your account.

How does the waitlist work?

1. PICK YOUR CLASS

Choose the class on our schedule that you'd like to reserve, select ‘Book’, then tap ‘Waitlist’ for the class you’d like to take. This class must be AT LEAST more than 2 hours in the future. 

2, GET IN LINE

You’ve been waitlisted!  If a spot becomes available, you’ll be notified via text and email – you must be opted in to accept notifications.

3. MANAGE YOUR WAITLISTS

Your Home screen will display your place in line for a class.  If you change your mind, you must remove yourself from the waitlist. If not, we’ll continue to hold a spot for you.  You are responsible for managing multiple, same-day waitlist requests and run the risk of reserving multiple classes. 

4. REPLY TO YOUR REQUEST

Great news! You’ve been added to class! Please respond ‘9’ to your text message confirmation if you are unable to attend the class.  If you DO NOT cancel, your reformer remains reserved in your name and is subject to our 12-hour cancelation policy. 

What is a reformer?

The Pilates reformer utilizes spring-controlled resistance to build core strength, increase flexibility and endurance. The result is a strong, well-toned body without muscle bulk. 

Does a reformer have a weight limit?

Our reformers are made from top-of-the-line materials and can comfortably accommodate clients up to 350 pounds. 

When are you open?

7 days a week! We have over 150 classes for you to choose from. Please see our class schedule HERE.

Can guys take Pilates?

Most definitely.  Challenge your preconceptions.  You’ll be glad you did!

Where is the studio located?

We are located on the North side of the Midtown 360 development in Orem, UT right next to Yummy's BBQ. The studio address is 360 S State St, Ste 106, Orem, UT 84058.

Is there parking?

Yes, plenty! Clients can park in any open retail space unless otherwise designated.

What amenities does the studio have?

Our bathrooms are fully stocked with hair ties, hair pins, tampons, deodorant, dry shampoo, and facial towelettes. We have a bottle refilling station and water fountain, the best pre- and post-workout snacks and drinks, plenty of storage space for any personal items, and grip socks for sale.

How does childcare work?

First, you must add your child(ren) to your Mindbody account as family members. Childcare is booked the exact same way as our usual classes via your account on behalf of your children. Childcare classes have the same cancellation policy as any of our other classes. Please be sure to cancel any correlating childcare classes when you cancel your Pilates class.

Children need to be dropped off at our side entrance located in the breezeway to the right of the main doors. Please bring your children with full bellies and clean diapers. No food, drink, or toys with the exception of bottled water with their name written on it is permitted in childcare. Potty trained children will have access to the childcare restroom, and parents are responsible for diaper changes during class. Childcare attendants supervise the children and lead games and activities. Parents must remain in the facility and be available to respond if texted.

Children exhibiting poor or dangerous behavior may be asked to be removed from childcare at the discretion of our staff.

In case of emergency, staff will call 911 and notify guardian immediately.


Welcome to SWEATFORM, where strength meets balance in the heart of Orem, UT. Our athletic reformer Pilates studio offers a unique blend of dynamic workouts and mindful movements designed to sculpt, tone, and energize your body and mind. At SWEATFORM, we believe in the power of movement, providing a retreat from the hustle of life. Join our supportive community and discover the transformative benefits of athletic reformer Pilates.

STUDIO INFO

360 S State St, Ste 106

Orem, UT 84058

(Located on the North side of the

Midtown 360 development)
801-921-8515

@ 2024 SWEATFORM Pilates. All Rights Reserved.

STUDIO INFO

360 S State St, Ste 106

Orem, UT 84058

(Located on the North side of the

Midtown 360 development)


801-921-8515


Welcome to SWEATFORM, where strength meets balance in the heart of Orem, UT. Our athletic reformer Pilates studio offers a unique blend of dynamic workouts and mindful movements designed to sculpt, tone, and energize your body and mind. At SWEATFORM, we believe in the power of movement, providing a retreat from the hustle of life. Join our supportive community and discover the transformative benefits of athletic reformer Pilates.

@ 2024 SWEATFORM Pilates. All Rights Reserved.

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